Terms and Conditions

Effective Date: January 01, 2025

Welcome to Alhamra.pk – your trusted online store for premium hair care and personal care products in Pakistan. By accessing or shopping from our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

  1. General

These Terms & Conditions apply to all visitors, customers, and users of Alhamra.pk.

By using our website, you agree to follow these terms, along with our Privacy Policy.

We may update these Terms & Conditions at any time, and changes will be posted on this page.

  1. Products & Availability

We strive to provide accurate product descriptions, images, and pricing. However, slight variations in color, packaging, or design may occur.

All products are subject to availability. In case an item is out of stock, we will notify you and may offer alternatives.

  1. Orders & Payments

Orders can be placed directly through our website Alhamra.pk.

We offer Cash on Delivery (COD) across Pakistan and may provide prepaid options through secure payment gateways.

By placing an order, you confirm that all details provided (address, contact number, etc.) are correct.

Fraudulent or fake orders will be canceled immediately, and such users may be blacklisted.

  1. Shipping & Delivery

We deliver across Pakistan using trusted courier services.

Standard delivery time is 2 to 5 working days depending on your location.

Delivery charges may apply and will be displayed at checkout.

In case of delivery delays due to courier, weather, or unforeseen issues, Alhamra.pk will not be held liable.

  1. Returns & Refunds

We offer a return or exchange policy in case of damaged, faulty, or incorrect products.

Customers must inform us within 48 hours of receiving the parcel.

Products must be unused, unopened, and in original packaging for return eligibility.

Refunds, if approved, will be processed through the original payment method or store credit.

  1. User Responsibilities

By using our website, you agree to:

Provide accurate, updated, and complete information.

Not misuse our website for fraudulent or illegal activities.

Respect all intellectual property rights related to our brand, products, and website content.

  1. Intellectual Property

All content on Alhamra.pk (logos, images, product descriptions, text, and design) is the property of Alhamra.pk and protected under copyright law.

Copying, redistributing, or using our content without written permission is strictly prohibited.

  1. Limitation of Liability

Alhamra.pk is not responsible for any loss, damage, or injury caused by misuse of products.

We make no guarantees that the website will always be error-free or uninterrupted.

Our liability is limited only to the value of the product purchased.

  1. Governing Law

These Terms & Conditions are governed by the laws of Pakistan.

Any disputes will be handled in accordance with Pakistani legal regulations.

  1. Contact Us

If you have any questions about these Terms & Conditions, feel free to contact us:

📧 Email: support@alhamra.pk
📞 Phone: +92 311 1676333
🌐 Website: https://alhamra.pk