Return & Refund Policy

Returns

Our policy lasts 3 days after delivery. If 3 days have gone by since your purchase, unfortunately we can’t offer you a cash back refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The return of any product is can be claimed in any circumstance mentioned below

 Return Reason Action
Product is not as advertised Instant Cash Back or Voucher (same amount) or Amount Refund (7 days)
Product is poor quality and not liked by you Instant Cash Back or Voucher or Amount Refund (7 days)
Product accessories / parts are missing Free Exchange or Send Missing Part
Product is not working properly Free Exchange or Voucher (same amount)
Product is Broken Free Exchange or Voucher (same amount)

 

For returns of products kindly send back the product to our warehouse at Alhamra Warehouse, Plot 49/5, E-Block, Satellite Town, Rawalpindi, Punjab, PK - 46000. Contact in case of any query at 051 874 0820 or SMS / Whatsapp at 0311-1676333 .

Refunds

We (ALHAMRA) offers you the best and easiest refund policy to our beloved customers. Even you have choice to get following method.

 Nature of Refund Method Period
Instant Cash Back Easy Paisa / Mobi cash / SimSim Wallet 1 working day
Voucher (same amount) Alhamra Website Purchases

2-5 hour only

Amount Refund (100%) Bank Transfer

5 working days

 

  • Instant cash back allows you convenience to get cash instant against the product claim, Simply get cash back as per following product price slab.
Product Amount (Rs.) Instant cash back (Rs.)
1 - 1,000 200
1,001 - 2,500 350
2,501 - 8,000 500
8,000 - above 1,000

 

  • Voucher is simply issued of same product price (in Rs.) on same day and notified you by Call / SMS and is eligible to purchase any product side wide (alhamra.pk) by applying that voucher.

 

  • Amount Refund is occurred only by proper banking channel. It take 3-5 working days by PK Banks to process the payments as per the requested amount. There are 2 scenarios in amount refunds which are most convenient for you
    1. If product is returned by you, Then 100% Amount Refund
    2. If product is pickup from your destination by us (Alhamra). Then, the simple amount refund formula is
Product Price - Shipping Cost (in case of pickup from home) = Amount Refund

    Exchanges (if applicable) 

    We also offer you to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@alhamra.pk or call at 051 874 0820 or SMS / Whatsapp at 0311-1676333 for exchange process.

    Return Shipping 

    For return consignments kindly send back the product to our warehouse at Alhamra Warehouse, Plot 49/5, E-Block, Satellite Town, Rawalpindi, Punjab, PK - 46000.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Thank You! Shop Online & Smile :)