We offer a 3-day return policy, which means you have 3 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, the item must be:
- In the same condition in which you received it
- Unworn and unused
- With all original tags attached, where applicable
- In its original packaging
- Accompanied by your receipt or proof of purchase
How to Request a Return
To request a return, please contact us within 3 days of receiving your order at support@alhamra.pk
Once your return request is approved, we will provide you with the return instructions and details of where to send the package.
Please do not send any item back without contacting us and receiving return approval first. Unauthorized returns may not be accepted.
For any questions regarding returns, you can contact us at support@alhamra.pk.
Damaged, Defective or Incorrect Items
Please inspect your order immediately after receiving it. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with details and, where applicable, photos or videos of the issue.
We will review the issue and provide an appropriate solution.
Non-Returnable Items
Certain products are not eligible for return due to their nature, including:
- Perishable goods, such as food, flowers, or plants
- Personalized or customized products
- Personal care and beauty products
- Products that cannot be resold due to hygiene or safety reasons
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Refund Policy
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If your return is approved, 70% of the eligible product amount will be refunded.
A 30% deduction will be made to cover courier, pickup, packing, handling, and service charges associated with the order and return process.
The approved 70% refund will be transferred to your bank account. Bank account details must be provided through our official WhatsApp number: 0311-1676333.
Please note that the refund will only be processed after the returned item has been received and inspected and the return has been approved.
Exchanges
If you wish to exchange an item for another product or variant, please contact our support team first.
Depending on availability and eligibility, we will guide you through the exchange process. Additional charges may apply where there is a difference in product price or shipping costs.
Important Note
Returns must be requested within 3 days of receiving the order. Items returned without prior approval, or items that do not meet our return conditions, may be rejected.